FAQ

We have put together a small list of common questions, please call us if you have anything not addressed below.

Q1. No Minimum Purchase Required :

There is no any restriction of minimum purchase.

Q2. Lowest Shipping

Because of the low wholesale prices, free shipping is not possible. We charge bare minimum to cover our cost of shipping the item(s) with tracking etc.

We ship all orders within 1-2 business days unless if the item is pending/back ordered. We notify Customers if there is any delay in shipping the order. Customers can also select any similar items to expedite the shipping. We also have 5% off out of stock item policy, see details below:

New 5% Offer on out of stock items in your order:

Now we are offering 5% additional credit on out of stock items in your order. For example you place an order of 10 items, and 1 of the item is out of stock, if you decide to switch to different color or style for the out of stock item we will switch the item and will add additional 5% Dollar value.

For Example: If you purchased 10 different items and one of the Item Code: 2320-B8 - Color: Cheetah is out of stock, you ordered 15 pcs, if the value of 15 pcs of 2320-B8 Cheetah is $203.00 and we call and you pick or switch to some other available color or style, you qualify for 203.00 plus 5% more Dollar value, that is...$213.00. Take advantage of this offer and get more merchandise for out of stock products in your order.

Note: This is not an automated promotion, this is applicable once we call or email you regarding out of stock items and ask to switch to some other similar color or style which we have in stock and ready to ship. You can also include a small message with your order if you like us to automatically switch to similar color or similar style.

Shipping Charges:

We have flat standard shipping charges for all US based customers. Expedited shipping options available, please use shipping calculator in the shopping cart. We also ship international, please use shipping calculator after you add items in your shopping cart.

We use UPS Ground for regular and USPS for all small packages.

Q3. Resale Permit:

We do not require any resale permit from customers outside the state of TX. All Texas (TX) Customers need to pay 8.25% Sales Tax or need to Fax us TEXAS SALES AND USE TAX RESALE CERTIFICATE at 214-279-0170.

All Texas Customers who have Sales Tax number, please download and complete the first page of the form below and fax us at 214-279-0170. We will configure your online account so you do not have to pay any sales tax.

Download Sales Tax Exemption Form

Q4. Color Selection:

We do wholesale, and our Customers generally order bulk and in Mix assortment. If you need to order in particular colors, please select from the drop down color selection and if the selection not available, you may specify during checkout by including your message.

Q5. Discounts:

Please visit our Active Promotions area for current discounts and promotions, some regular discounts are listed below

Discounts:

20% OFF ALL PRODUCTS - store wide prices slashed - on top of wholesale prices

All valued Customers, we have slashed our wholesale prices to 20% off on all products. This discount is really huge and brings already wholesale prices down to distributor level pricing. Based on this price plan, there will be no additional discounts like 5% off on $500, 10% off on $1000 or quantity any pricing, this is one flat heavy discount available to all customers on all products. So take benefit from this great limited time price slash while this deal is on. Depending on how soon we come down to our desired inventory levels, we will continue this promotion.

Q6. Coupons:

Periodically we send out coupons to all of our customers who have signed up with us. Please make sure your account is registered and added to our email list. please email us if you need to verify your account status. Also visit Active Promotions for current offerings.

Q7. Exchanges/Returns:

Returns/exchanges are excepted within 15 days after receiving merchandise. All exchanges/returns require authorization #, please email us or call to obtain one. We accept exchange for out of box damaged or non functioning items as long as they are un-used, NEW and in original Packing, we will not accept items sent back loose because they get damage and scratched. Store Credit will be issued for returned items.

Note: Returning more than 50% of the total order back for any reason requires 15% restocking fee.

Broken or cracked glasses: Watches returned with broken glasses are dead inventory for us, we cannot repair or return to our distributors for replacement. Same way now we cannot take these back. Please inspect your order, check and verify when you receive the shipment if there is any broken or cracked glass. Within 14 days, you can call us or email for RMA number to send these back in original condition.

Warranty on the Watches

We provide one year warranty on the watch movement. Once used these inexpensive watches does not have any warranty coverage on cosmetic issues.

Q8. Customer Login:

Customer login is not required Customers can guest checkout, but opening account gives lot more benefits like order tracking, previous order history and re-ordering.

Q9. Custom Duties for our International Customers:

Our final prices for you do not include the custom duties which are charged to you by your country. Please make sure to know the custom duties in your country before purchasing. Please note we declare the actual value of orders during international shipping, please do not ask for items to be sent as Gift because this is against law.

Q10. Payment Methods:

Customers can pay with any major Credit Card (Visa/Master Card, American Express, Discover) or with the Paypal Account.

Q11. SSL (Secure Socket Layer):

Our website is SSL secure up to 256bit encryption provided by GeoTrust®. So the checkout process and transmission of information is completely safe and encrypted.

Q12. International Orders:

All International orders are welcomed. To avoid fraudulent orders and big charge backs we do carefully audit all new customers, so please try to use verified paypal account. Please contact us for other payment options like Wire Transfer.

Q13. Water Resistance

The Fashion Watches we sell have water resistant written on the back covers, most of the watches we sell are not screw back but instead they are mad with pop in and out back. As per the manufacture these are water resistant against the water splashes only, please do not take them under water or close to content moisture areas.

New 5% Offer on out of stock items - see details below:

Now we are offering 5% additional credit on your out of stock items. For example you place an order of 10 items, and 1 of the item is out of stock, if you decide to switch to different color or style for the one out of stock item we will switch the item and will add additional 5% dollar value.

For Example: If you purchased 10 different items and one of the item for example is Item Code: 2320-B8 - Cheetah, you ordered 15 pcs. We are out of stock, if the value of 15 pcs of 2320-B8 Cheetah is $203.00 and we call and you pick or switch to some other available color or style, you qualify for 203.00 plus 5% more dollar value, that is...$213.00. Take advantage of this offer and get more merchandise for out of stock products in your order.

Note: This is not an automated promotion, this is applicable once we call or email you regarding out of stock items and ask to switch to some other similar color or style which we have in stock and ready to ship.


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